Audio Visual Techician II – Entertainment

The A/V Technician II is responsible for the setup, maintenance, and operation of audio/visual systems used throughout Morongo Casino Resort & Spa. This includes supporting entertainment productions, banquets, meetings, video conferencing, and property-wide A/V infrastructure. The A/V Technician II provides technical direction, serves as lead on concert days, and supports internal teams, touring professionals, and events with high-level professionalism and efficiency.

**ESSENTIAL DUTIES AND RESPONSIBILITIES:**

* Operates lighting and sound equipment for stage shows, conventions, banquets, and special events.
* Oversees and executes setup and teardown of staging, lighting, and video systems for concerts and property-wide events.
* Installs A/V systems including flat panel displays, video projectors, speakers, microphones, and control systems.
* Supports and troubleshoots video conferencing setups including Zoom and Teams meetings.
* Assists visiting lighting or sound engineers and acts as crew lead during concert setups.
* Operates lighting and sound consoles including Grand MA, Avolites Tiger Touch, and various Yamaha or Allen & Heath audio consoles.
* Maintains digital and analog signage throughout the interior and exterior of the property.
* Coordinates maintenance and troubleshooting of lighting, sound, and video systems.
* Provides technical assistance with Blackmagic camera and switcher systems.
* Assists with the training of new hires and oversees on-call crew during event setups.
* Reports equipment issues and project updates to the A/V Manager.
* Maintains a clean, organized, and safe work environment.
* Delivers 4-Star/4-Diamond guest service to all guests and internal clients.
* Performs other job-related duties as assigned.

**SUPERVISORY RESPONSIBILITIES:**
This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.

**QUALIFICATIONS:**

* Excellent communication skills in-person, over the phone, and via email.
* Experience with stage production and live event A/V systems including lighting, sound, and video.
* Ability to operate and troubleshoot modern audio/video hardware and software.
* Familiarity with DMX protocol and various control platforms.
* High ethical standards, discretion, and professionalism in handling equipment and guest interaction.
* Strong guest service orientation and ability to work collaboratively across departments.

**EDUCATION and/or EXPERIENCE:**

* Associate’s degree or technical certification in Audio/Visual Technology, Broadcast Engineering, or a related field preferred.
* Minimum of 3–5 years of hands-on experience in professional A/V setup, operation, and troubleshooting.
* Advanced knowledge of audio, video, lighting, and projection systems used in live event and entertainment environments.
* Proficient in signal flow, system integration, digital and analog equipment, and control interfaces.
* Experience providing A/V support for large-scale productions, corporate events, or entertainment venues.
* Ability to work independently, lead small crews, and provide training or mentorship to junior technicians.
* Prior experience in casino, theater, or high-volume hospitality environments strongly preferred.

**LICENSES, CERTIFICATES, REGISTRATIONS:**

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

**LANGUAGE SKILLS:**

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

**PHYSICAL DEMANDS:**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

* **Communication Skills:** Must be able to communicate clearly, effectively, and professionally with team members, performers, production staff, and management in person, over radio, and in writing; must be able to give and receive complex technical instructions during live events and installations.
* **Lifting and Carrying:** Frequently lifts, carries, and transports advanced A/V equipment, including lighting fixtures, audio consoles, speakers, trussing, projection systems, and cabling weighing up to 50 pounds; occasional heavier loads may require carts or team assistance.
* **Manual Dexterity:** Regularly uses hands and fingers to operate control systems, install rigging hardware, manage signal routing, and make precise adjustments to lighting, audio, and video equipment.
* **Mobility:** Frequently walks, climbs ladders, crawls, bends, and stands for extended periods while accessing catwalks, control booths, back-of-house areas, and rigging systems; must be agile and able to respond quickly in fast-paced event environments.
* **Stationary Work:** Occasionally remains seated at a console or control booth during events, rehearsals, or troubleshooting sessions; also performs desk-based tasks for programming or reporting.
* **Tool Operation:** Regular use of advanced lighting and audio control boards, projection systems, hand tools, rigging gear, lifts, ladders, digital signal processors, patch bays, and AV testing equipment.
* **Visual Acuity:** Requires excellent near and distance vision, depth perception, and color accuracy to align projections, troubleshoot signal paths, operate lighting consoles, and evaluate quality and consistency of live or recorded output.
* **Working Conditions:** Routinely works in darkened environments, under bright or strobing lights, and with exposure to high sound levels, theatrical effects (e.g., fog or haze), confined backstage areas, and elevated work zones; subject to a smoking environment in or near public performance spaces or casino venues.

**WORK ENVIRONMENT:**

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.

**WORKING HOURS:**

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

**EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:**

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.