Contact Center Representative (Contact Center) - 2 positions - Full-time

Cashiering, Contracts, Membership, and Residuals Processing are key subject areas./span/pp style="margin: 12.0pt 0in 12.0pt 0in;"span style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"First level contract assessment and support; advocate for members working under a SAG-AFTRA collective bargaining agreement by answering questions for members, producers, studio executives, labor attorneys, casting agents and other industry professionals./span/pp style="margin: 12.0pt 0in 12.0pt 0in;"strongemspan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;" /span/em/strongstrongemspan style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black;"(This section provides a general summary of the most significant job duties performed. )/span/em/strong/pullispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Able to interact with tact and diplomacy with both external and internal customers./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Able to sign on to a queue and handle phone calls for the entire workday, if required./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Able to write clearly and succinctly./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Excellent listening skills./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Problem analysis and problem solving skills./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Stress tolerance./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Passion for customer service; must enjoy interacting with people and maintain a positive attitude under pressure./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Independent problem solving and analytical skills./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Must be proficient in Microsoft Office; familiarity with Oracle systems is a plus./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Able to communicate effectively in English; both verbal and written./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Able to use PC Applications./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Able to adhere and maintain productivity and quality standards./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Superlative interpersonal skills: high degree of patience and tact. Must be able to cultivate respectful, strategic and collaborative relationships with people from diverse backgrounds both internally and externally./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Have an understanding and awareness of worker rights impacting SAG-AFTRA members./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Detail oriented./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Able to organize and coordinate multiple tasks under daily deadlines./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Able to prioritize tasks and work under pressure./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Capable of taking direction from more than one supervisor./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Must be able to work in a very challenging environment where constructive feedback from others is encouraged./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Must maintain regular and acceptable attendance at such level as is determined at SAG-AFTRA’s sole discretion./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Must be available and willing to work extended hours per day or per week, including weekends as SAG-AFTRA determines is necessary to meet its business needs./span/li/ulp style="margin-bottom: .0001pt;"span style="font-size: 12.0pt; font-family: 'Times New Roman',serif;" /span/pp style="margin-bottom: .0001pt;"strongspan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"MINIMUM QUALIFICATIONS:/span/strong/pullispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"2 years of customer service experience (including heavy contact with the public) required. )/span/em/strong/pullispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Able to interact with tact and diplomacy with both external and internal customers./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Able to sign on to a queue and handle phone calls for the entire workday, if required./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Able to write clearly and succinctly./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Excellent listening skills./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Problem analysis and problem solving skills./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Stress tolerance./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Passion for customer service; must enjoy interacting with people and maintain a positive attitude under pressure./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Independent problem solving and analytical skills./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Must be proficient in Microsoft Office; familiarity with Oracle systems is a plus./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Able to communicate effectively in English; both verbal and written./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Able to use PC Applications./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Able to adhere and maintain productivity and quality standards./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Superlative interpersonal skills: high degree of patience and tact. Must be able to cultivate respectful, strategic and collaborative relationships with people from diverse backgrounds both internally and externally./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Have an understanding and awareness of worker rights impacting SAG-AFTRA members./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Detail oriented./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Able to organize and coordinate multiple tasks under daily deadlines./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Able to prioritize tasks and work under pressure./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Capable of taking direction from more than one supervisor./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Must be able to work in a very challenging environment where constructive feedback from others is encouraged./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Must maintain regular and acceptable attendance at such level as is determined at SAG-AFTRA’s sole discretion./span/lilispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"Must be available and willing to work extended hours per day or per week, including weekends as SAG-AFTRA determines is necessary to meet its business needs./span/li/ulp style="margin-bottom: .0001pt;"span style="font-size: 12.0pt; font-family: 'Times New Roman',serif;" /span/pp style="margin-bottom: .0001pt;"strongspan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"MINIMUM QUALIFICATIONS:/span/strong/pullispan style="font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;"2 years of customer service experience (including heavy contact with the public) required.