Customer Specialist

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. What you will do – Essential Responsibilities • Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications • Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals • Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory • Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards • Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management • Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Along the way, we help every associate grow their career and achieve their best, at work and in their community.