At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. The DSP’s responsibilities include, but are not limited to: • Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices • Traveling the district to fill pharmacist shifts as scheduled by the District Performance Coordinator (DPC); overseeing the pharmacy and serving as the Pharmacy Manager’s proxy during bench shifts without overlap • Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation • Assumes Pharmacy Manager’s day-to-day duties when serving as the only or the primary pharmacist-on-duty • Contributing to positive patient experiences by showing empathy and genuine care and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient’s total healthcare team, and proactively resolving insurance and/or medication issues • Proactively offering and delivering immunizations to keep patients healthy; engaging and supporting Pharmacy Technicians to learn to immunize • Supporting the effective management of pharmacy inventory in all pharmacies worked by following—and guiding the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products for our patients and our business • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic • Maintaining relevant clinical and technical skills for the job as the industry evolves (including but not limited to company-required trainings and CMEs); actively seeking opportunities to expand knowledge to better support patients • Supporting access to care and helping to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.) where permissible; empowers the pharmacy team to provide holistic care at every step in the patient care journey • Understanding and complying with all relevant federal and state laws, regulations, professional standards, and ethical principles; complying with CVS Health policies and procedures to help support patient safety and complying with controlled substance dispensing and recordkeeping, to protect patient privacy and security, and to maintain a safe and inclusive workplace for our colleagues Essential Functions: • Ability to travel within a reasonable radius to support market staffing as business needs require • Regular and predictable attendance, including nights and weekends • Ability to complete required training within designated timeframe • Attention and Focus: • Ability to concentrate on a task over a period of time • Ability to pivot quickly from one task to another to meet patient and business needs • Ability to confirm prescription information and label accuracy, ensuring patient safety • Customer Service and Team Orientation: • Actively look for ways to help people, and do so in a friendly manner • Notice and understand patients’ reactions, and respond appropriately • Communication Skills: • Use and understand verbal and written communication to interact with patients and colleagues • Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times • Mathematical Reasoning: • Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription • Problem Resolution: • Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options • Physical Demands: • Be mobile and remain upright for extended periods of time • Lift, scan, and bag items • Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items • Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm • Extend hand(s) and arm(s) multiple directions to place, move, or lift items • Control precision; quickly adjust machines to exact positions • Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist • Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts • Occasionally lift of up to 20 lbs and/or exert up to 20 lbs. The typical pay range for this role is:
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