About the Role What You’ll Do • Execute sound operational processes including receiving and processing product, stockroom operations and omni channel fulfillment • Drive accuracy through completion of all required business directives such as merchandise disposition practices • Maintain appropriate levels of product on the sales floor through floor replenishment as necessary based on sell through and seasonal changes • Support point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience • Follow and ensure others follow all product protection standards, guidelines and company policies implemented to minimize product loss • Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards as directed by store leadership • Support and partner with other associates on merchandising incoming product focusing on customer experience All Lead roles at Kohl’s are responsible for: • Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture • Exercising good judgment and discernment when making decisions; taking appropriate partners as needed • Demonstrating a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues • Leading by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty) • Delivering strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing • Accomplishing multiple tasks within established timeframes • Training, monitoring and reinforcing company policies, procedures, standards and guidelines • Maintaining adherence to company safety policies for the safety of all associates and customers • Other responsibilities as assigned What Skills You Have Required • Must be at least 18 years of age or older • Flexible availability, including days, nights, weekends, and holidays • Strong verbal/written communication and interpersonal skills
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