Key Carrier

Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. • Creates a positive internal and external customer experience • Promotes a culture of honesty and integrity; maintains confidentiality • Acts as Manager on Duty adhering to company policy and procedure • Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed • Addresses immediate customer service issues and provides appropriate coaching to Associates • Exercises discretion regarding customer service policies to satisfy customers • Maintains accurate Associate coverage in service areas for a positive customer experience • Ensures Associates adhere to all operational procedures • Ensures opening/closing procedures are executed according to company guidelines • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates • Provides and accepts recognition and constructive feedback • Provides feedback, recognition and coaching to Associates • Partners with Management on Associate training needs to increase effectiveness • Ensures adherence to all labor laws, policies, and procedures • Promotes credit and loyalty programs • Supports and participates in shrink reduction goals and programs • Promotes safety awareness and maintains a safe environment • Other duties as assigned All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. A