This job includes helping people place their orders, giving tips for leather care, handling returns and exchanges, and working with order writers and the shipping team to solve minor issues that pop up. We really listen to and connect with our customers, and they purchase from us again and again because of the time and care we put into every interaction. KIND AND PATIENT– a big part of the job is empathizing with others STRONG WRITING – get the information across clearly, in a friendly tone without typos CONFIDENT ON THE PHONE – 90% of our customer service is done through email, but we do get phone calls throughout the day TEAM PLAYER WITH A LIKABLE PERSONALITY – we are truly like a small family here and we are constantly getting input from each other RELIABLE – we have a lot of work to do and product information is constantly changing so you need to be around to keep up Please send us an email with a cover letter and resume to: customerservice@portlandleathergoods.com Cover letters can be casual – think of it as a way to introduce yourself!
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