NSB - Front of House Supervisor

Level99 is a real-world gaming venue designed for adults, featuring over 50 mental and physical challenges in artistic environments. Each challenge is quick—just 1 to 4 minutes—and Players can do the same room over and over again, or they can move on to something new. This is an inspirational team leader whose primary responsibilities are an impactful floor presence in-service, connecting and building relationships with guests, and maximizing the functionality of the taproom and beer hall. This individual will assist management with producing and implementing new training materials to further staff education and will be diligent in seeing that the company steps of service are upheld throughout service. • Always seeking to connect with guests, cultivate relationships, and create regulars • Listens to guest and staff needs and expectations by being approachable and positive, with an energetic attitude • Quick to react in a way that is suitable for a particular situation including displaying skill in leading and navigating hard conversations with grace, maturity, and decisiveness • Takes initiative, seeing what needs to be done, and being proactive to keep things always moving forward • Ensures guest safety within the venue, inclusive of entertainment safety, continuously monitoring and addressing any foreseeable risks to guest’s health and welfare, as well as food safety, ensuring adherence to all food safe processes and standards • Seeks to make Night Shift Natick as busy as possible by monitoring and adjusting reservations daily • Ensures continuous compliance with all relevant federal/state laws, insurance requirements, landlord regulations, and company policies • Ensures labor and controllable costs stay consistently within guidelines set by the company • Daily cash management, reconciliation, and audits • Assists with beverage inventory • Working closely with the hospitality manager to achieve company key initiatives • Other duties, as assigned