About Skillz: Skillz is driving the future of entertainment by accelerating the convergence of sports, video games and media for a booming mobile-first audience worldwide. The company’s platform empowers mobile game developers and players with access to fun and fair competition for real prizes, shifting the paradigm to make esports accessible to anyone, anywhere. In 2018, Skillz was listed as one of Forbes’ Next Billion-Dollar Startups and Entrepreneur Magazine’s 100 Brilliant Companies. In this role, you’ll be Skillz’s first line of defense against bad actors trying to take advantage of our developers and other players on our system. What You’ll Do: Review suspicious transactions and account activity for any potential threats Investigate claims of fraudulent or otherwise unauthorized account activity from our players Refute player disputes by compiling compelling evidence Completing ad hoc projects to support the Trust and Safety team Assist our Player Support team with sensitive player inquiries Your Skillz: 1+ years of support experience Experience working with a helpdesk ticketing system High attention to detail Mature and self-motivated with a positive, professional attitude Effective Collaborator - Works well with teammates and contributes ideas for team growth Willingness to work weekends Experience in payments/finance or risk prevention a plus Please note that this position will start as a 12 month contract.
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