About Skillz: Skillz is the leading mobile games platform connecting players in fair, fun, and meaningful competition. The gaming industry is larger than movies, music, and books, with more than 2.7 billion gamers playing monthly and 10 million developers worldwide. Mobile is the fastest-growing segment of the gaming market, expected to increase from $86 billion last year to $161 billion in 2025. In this role, you’ll be Skillz’s first line of defense against bad actors trying to take advantage of our developers and other players on our system. What You’ll Do: \\- Review suspicious transactions and account activity for any potential threats \\- Investigate claims of fraudulent or otherwise unauthorized account activity from our players \\- Refute player disputes by compiling compelling evidence \\- Completing ad hoc projects to support the Trust and Safety team \\- Assist our Player Support team with sensitive player inquiries Your Skillz: \\- 1+ years of support experience \\- Experience working with a helpdesk ticketing system \\- High attention to detail \\- Mature and self-motivated with a positive, professional attitude \\- Effective Collaborator - Works well with teammates and contributes ideas for team growth \\- Willingness to work weekends \\- Experience in payments/finance or risk prevention a plus Please note that this position will start as a 12 month contract.
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