They as for help. This job includes helping people to get the leather bag they have been looking for quite some time. They may want to know about leather care, how to exchange something, and sometimes need help from the shipping team to solve minor issues that pop up. We really listen to and connect with our customers, and they purchase from us again and again because of the time and care we put into every interaction. KIND AND PATIENT– a big part of the job is empathizing with others STRONG WRITING – get the information across clearly, in a friendly tone without typos CONFIDENT ON THE PHONE – 90% of our customer service is done through email, but we do get phone calls throughout the day TEAM PLAYER WITH A LIKABLE PERSONALITY – we are truly like a small family here and we are constantly getting input from each other RELIABLE – we have a lot of work to do and product information is constantly changing so you need to be around to keep upCreate an account to see the full posting, access our search engine, and more.