Our Portland Leather Goods team is made up of artists, painters, actors, woodworkers, teachers, writers, photographers, designers – unique individuals from all walks of life – working together to make high quality full-grain leather products for the masses! We have written customer service conversations through email with people daily and our team consists of amazing writers, kind people and part of an exciting team. They may want to know about leather care, how to exchange something, and sometimes need help from the shipping team to solve minor issues that pop up. We really listen to and connect with our customers, and they purchase from us again and again because of the time and care we put into every interaction. KIND AND PATIENT– a big part of the job is empathizing with others STRONG WRITING – get the information across clearly, in a friendly tone without typos CONFIDENT ON THE PHONE – 90% of our customer service is done through email, but we do get phone calls throughout the day TEAM PLAYER WITH A LIKABLE PERSONALITY – we are truly like a small family here and we are constantly getting input from each other RELIABLE – we have a lot of work to do and product information is constantly changing so you need to be around to keep up
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