Project manager actor operations

Integrity Operations is a team within Meta’s Global Operations Organization that is focused on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. If you like helping people, Integrity Operations is for you. Project Manager, Actor Operations Responsibilities: • Own, develop, execute and manage integrity support strategies for Meta products with Product, Engineering, Operations and Policy teams Analyze complex support flows and provide recommendations for process, policy, and product improvements to develop or improve scalable solutions Develop and continually improve human review workflows Track and analyze key operational metrics and ensure KPIs/service goals are met Work with cross-functional partners to improve the community support experience on our existing suite of products Partner with regional teams to assess the effectiveness of scaled solutions supporting Meta’s global user base Use strategic thinking and problem solving skills to identify, set strategy for, and resolve large and complex business problems Drive end-to-end management of large-scale, transformative programs including supporting a broad scope of projects therein Meta builds technologies that help people connect, find communities, and grow businesses. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.