Sales Support Administrator

The Sales Support Administrator is responsible for working cross-functionally with Sales and other departments to provide support of department initiatives in regards to New Home Sales, establishing an enthusiastic awareness of the benefits of services while exuding a positive, professional impression. This position requires a high degree of responsibility for accuracy and timely coordination of department initiatives. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Manages office coordination of maintenance, supplies and etc., acting as a point of contact for issues and coordinating solutions with maintenance and management • Meets deadlines while maintaining a professional, positive attitude • Represents the sales department at Safety Meetings and prepares and presents weekly safety topic for sales meetings • Creates and maintains good customer relationships and ensures smooth sales team operations • Assists the Sales team with service visits from buyers under contract • May provided coverage for the liaisons at the Welcome Centers • May escorts buyers to the Model Park or home site for measurements and progress visits, effectively communicating what can and cannot be addressed during the visit • May provide tours of the community and amenities to guests • Remains energetic, driven, and focused on delivering a 'world' class customer experience on every interaction • Interacts with guests to provide and process information in response to inquiries, concerns, and requests about the community • Follows safety best practices to determine if a home site is safe to enter, avoiding active construction activities • Understands who the guests are, what brought them to OTOW, and their intent and timeline to purchase to create a robust Customer Profile • Assembles marketing materials and publications as needed • Meets deadlines and prioritizes duties in a fast-paced environment • Communicates Effectively: Speaks, listens and writes in a clear, thorough and timely manner using appropriate and effective communication tools and techniques • Focuses on Client Needs: Anticipates, understands, and responds to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters • Fosters Teamwork: Works cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness • Makes Decisions: Assesses situations to determine the importance, urgency and risks, and makes clear decisions which are timely and in the best interests of the organization • Organization: Sets priorities, develops a work schedule, monitors progress towards goals, and tracks details/data/information/activities • Plans: Determines strategies to move the organization forward, sets goals, creates and implements actions plans, and evaluates the process and results • Solves Problems: Assesses problem situations to identify causes, gathers and processes relevant information, generates possible solutions, and makes recommendations and/or resolves the problem • May be required to cross train for position(s) within the sales organizational structure • Performs all duties in adherence to OTOW standards • Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices • Maintains a positive and professional demeanor toward all residents, visitors and coworkers • Performs other duties as assigned Skills and Knowledge: • Must be able to read, write and understand English and have strong verbal and written communication skills • Extensive software skills, including Microsoft Office, and internet research abilities • Knowledge of sales and customer service best practices and the New Home Sales process • Customer service and service recovery skills • Ability to interpret sales metrics and be goal-oriented • Must have attention to detail, be well organized, have the ability to multi-task, prioritize and plan to accomplish tasks cross-functionally • Must exhibit stress tolerance and creative problem solving skills • Ability to exhibit professionalism, including punctuality and attendance, at all times • Ability to work effectively in a team setting and be able to efficiently to meet deadlines • Ability to assume new responsibilities and embrace opportunities