Studio Support Assistant

Need information organized and planned proactively. Support coaches and staff with real-time studio needs, including room availability, schedule changes, and accommodating a variety of on-the-spot needs.Help keep the studio organized, stocked, and prepared for what's coming next, including opening and closing responsibilities as needed (we have weekly cleaning service, but some duties will require light housekeeping throughout the week in between cleanings).Help ensure instructors, TAs, classrooms, and materials are ready for upcoming classes.Organize and secure Teaching Assistants for youth and teen classes, including outreach, scheduling, communications, assignments, and tracking.Help ensure coaches are on track for their private appointments, and do what you can to support them and our clients who are coming in and out for appointments.Proactively identify scheduling, registration, coverage, or operational issues and work to resolve them before they become larger problems.This position might help provide basic creative support using Canva, Mailchimp, iMovie, and other digital tools. If you have these skills, please apply and let us know.Catapult is continually looking for new and better way to do things - this position must be flexible and willing to see opportunity for change, and evolve what we are doing to be more effective and efficient – all with the goal to best serve our clients! Is highly organized, dependable, detail-oriented, and able to work independently.Is a self-starter and problem solver who is comfortable researching answers and figuring things out.Is a good mix of creativity and organization — you love lists but also enjoy a good brainstorm.Anticipates needs and proactively takes action rather than waiting for direction.Can smoothly shift plans and priorities as studio and client needs change.Is comfortable working with families, adults, teens, and children and has strong customer-service instincts.Is exceptionally polite, patient, calm, and professional with clients – in person and over the phone—even in challenging or frustrating situations.Communicates clearly and knows when to solve something independently and when to ask for help or escalate, and communicates updates when actions have been taken.Ability to uphold necessary policies (like cancellation policies), which sometimes involves tough conversations with clients.Considering the nature of Catapult and the small, close-knit team it employs, this position is expected to perform any duties as assigned with pleasure, within reasonable expectations and aligned with the employee’s skills and abilities, with a positive spirit of teamwork. Mac experience is a strong plus.Strong organizational, spreadsheet, and data-management skills are important.Experience with Google Workspace/Drive and Google Sheets is strongly preferred.Experience with Acuity, Canva, Mailchimp, iMovie, Sawyer or similar platforms is a plus.Must be comfortable independently learning and troubleshooting unfamiliar software using available resources.Comfort and a natural curiosity to use AI tools to identify ways technology can improve efficiency and processes is a strong plus.Strong written and verbal communication skills.