At MERGE, we strive to create a superior work experience where talented and ambitious people grow. We believe our people are our most valuable asset, and our "Casting" department is at the heart of strategically managing this talent. Be Accountable and Responsible • Strategic Resource Management & Optimization: • * Optimize Utilization: Lead initiatives to maximize billable hours across the agency while meticulously balancing workloads to prevent burnout and create space for professional development • Improve Profitability: Ensure projects are staffed appropriately according to budget and margin targets, working closely with Finance and Client Services • Develop and implement sophisticated resource management strategies that align with MERGE's business objectives, financial goals, and commitment to employee growth • Forecasting & Capacity Planning: • * Accurate Forecasting: Design and manage processes to accurately predict resource needs (demand) based on sales pipeline, project roadmaps, and client forecasts. These are the qualifications we're looking for • * Minimum of 8 years of progressive experience in resource management, workforce planning, talent operations, or a similar strategic staffing role, preferably within an agency (advertising, marketing, consulting, tech services) or professional services environment • Bachelor's degree in Business Administration, Operations Management, Finance, Human Resources, or a related field is preferred, or equivalent professional experience. MBA or relevant Master's degree is a plus • Proven track record of successfully developing and implementing resource management strategies that have demonstrated improved utilization, efficiency, and profitability • Significant experience leading and mentoring teams responsible for resource allocation and planning • * Deep understanding of resource management principles, utilization metrics, forecasting methodologies, and capacity planning • Exceptional analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions • Strong financial acumen and understanding of how resource management impacts project profitability and overall agency financial health • Expertise in using resource management software/tools (e.g., Kantata, Forecast, Workfront, NetSuite OpenAir, or similar) • Excellent communication, negotiation, and interpersonal skills, with a proven ability to build relationships and influence stakeholders at all levels • Ability to thrive in a fast-paced, dynamic agency environment with competing priorities • Strong leadership skills with an emphasis on collaboration, transparency, and employee development • A proactive, solutions-oriented mindset with a strong sense of ownership and accountability
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